How we deployed Edward the SMS chatbot on Amazon Echo in 30 Minutes

A few weeks ago, I introduced you to Edward. Weeks later, we are still being approached from analysts, customers, partners, other vendors, who all want to hear more about this exciting project. It is still very early, but seeing the first guests interact with it …


How we Built Edward, an Artificially Intelligent, SMS Virtual Host for Radisson Blu Edwardian

In late 2015, our Chief Customer Officer, Joe Gagnon, and I, met with the IT Director, and the COO of Radisson Blu Edwardian in London. A long-term customer of Aspect’s, we were there to share what we have been so diligently working on over the …