Customer Service Solutions Keep Hospitality in the Penthouse Suite

To understand the disruptive threat that alternative lodging companies pose to the hotel industry, look no further than research released earlier this year by Cowen and Company providing a glimpse into the success of Airbnb. The report indicated that Airbnb’s global bookings are anticipated to …


Introducing Aspect Via: The complete customer engagement center in the cloud

The era of managing customer contact through lightly-integrated point solutions is over. Aspect realizes that cobbled together customer service operations just cannot meet the expectations of today’s connected, intelligent and demanding consumers. That is why we recently introduced Aspect® Via™, the complete customer engagement center …


Aspect Unified IP 7.2 Release Extends the Capabilities of the Contact Center

Building off of the success of the Aspect Unified IP 7 platform, we’re excited to announce the availability of Aspect Unified IP 7.2. This new release builds on the foundation of advanced routing, proactive contact, and agent empowerment capabilities available with our 7.0 release to deliver a highly …