CXP 17: Leveraging Natural Language Understanding for Self-Service Chatbots

Last week’s CXP series post covered using CX Designer for self-service application creation and today we are going to continue the series by covering the additional capabilities that take our chatbot creation platform to a new level.

Interactive Text Response (ITR) is so much more than …


Learning about Learning and the Natural vs. Artificial Intelligence Debate

Last month, the Radisson Blu Edwardian hotel chain in London launched Edward, a new chatbot in the messaging channel that provides guests at the chain with a virtual host who can handle routine questions and route requests for services to appropriate staff departments while freeing …