Learning about Learning and the Natural vs. Artificial Intelligence Debate

Last month, the Radisson Blu Edwardian hotel chain in London launched Edward, a new chatbot in the messaging channel that provides guests at the chain with a virtual host who can handle routine questions and route requests for services to appropriate staff departments while freeing …


The Future of ITR: Normalizing Text

 

It’s not news to anyone who communicates via any of the text-based web or phone channels that these environments have developed a dialect of their own; “textspeak” often involves deliberate modifications to the spelling and grammatical standards of natural language, and has spawned entire domains …