How Optimizing Patient Data Can Lead to Better Healthcare Experiences

Healthcare providers must keep looking for new ways to help patients better manage their health and empower staff. To meet these goals, providers need to optimize the data exchange between multiple systems such as EHR (Electronic Health Record) and contact center platforms.

Personalized Data-Driven Patient Engagement

Aspect’s …


How On-Demand Businesses Can Provide On-Demand Help with Self-Service and Omni-Channel Solutions

Businesses with on-demand apps have disrupted their respective industries while providing consumers with a fresh new way to buy, sell, travel and everything in between. If you’ve ever booked a ride, ordered a meal, purchased tickets or reserved a table you’re well aware of the …


Cloud-based Workforce Optimization Solutions Put the ‘Utility’ in Utility Companies

Utility companies bear the responsibility of supplying essential services such as water, natural gas and electricity to their customers. Because of the significant role that these services play in the day-to-day functions of modern life, any inefficiency on the part of a utility company—from a …


How Hotels Can Distinguish Themselves through Mobile Self-Service Solutions – A Day in the Life from the Vegas Strip

Mobile phones have become the ultimate travel companion for consumers as they express a growing preference and need to engage with hotels through channels such as SMS, web chat and chatbots that support these devices. This has opened up a whole new world of consumer …


Infographic: 5 Ways Mobile is “Taking Off” for Travel and Hospitality

Travelers want to engage with businesses through their mobile devices, and hospitality vendors need to offer more than just mobile booking. Digital channels such as SMS customer service, web chat, and Messenger offer new ways for hoteliers to engage with travelers throughout their entire trip—from …