Customer engagement is a rapidly changing sector. It’s no longer just about providing a transactional service that answers any queries and addresses complaints. It’s now a key driver of business growth that engages with individuals on a more personal level, boosts loyalty and turns customers into brand advocates.
But achieving this won’t be easy. In an environment that’s more digitally-focused than ever, customers are turning to a wide range of channels to get the answers they need. Voice, SMS, email, live chat and social media all now need to be part of a single, omni-channel solution that delivers a high-quality, consistent service to customers at all stages. And this demands the right technology.
What Aspect VIA can bring to you
That’s why we’ve introduced Aspect VIA. This is a complete, cloud-based customer engagement centre, designed to fully integrate all customer service activities in a single, cloud-based platform that gives businesses the tools they need to gain a competitive advantage in today’s hugely challenging environment.
Its flexibility and agility allows companies to break free from the boundaries of traditional customer service strategies and create a truly limitless customer experience, where empowered agents can draw on all the information their business has on a customer and engage in a more personalised way, across all channels. With the flexibility and agility provided by Aspect VIA, businesses can deliver better services, uncover new opportunities for revenue and ensure customers are kept happy no matter how they choose to interact with a business.
Come see for yourself
But you don’t just have to take my word for it. To show just what Aspect VIA can do, we’ll be taking it on the road later this month, so you can see first-hand just what the technology could offer you, so if you think your contact centre could benefit from Aspect VIA’s capabilities, why not come along and learn more?
First up, we’ll be at the Hatton Farrington in London on Tuesday May 23rd. The event kicks off at 3pm, and we’ll have former head of customer service at John Lewis Andrew McMillan on hand to explain what customer service really means in today’s environment.
Next up, Aspect’s very own Chris Streete will be talking about the future of work and what it means to be a digital employee, before guests get hands-on with Aspect VIA. Attendees will have the chance to build their own customer engagement centre using the technology, and in the process learn about its personalisation and omni-channel capabilities, as well as how it can be applied to various roles and use cases.
You’ll also get to hear from a customer already using Aspect VIA, before the afternoon ends with cheese and wine.
But if you can’t make it to London, don’t worry. We’ll also be in Manchester on Wednesday May 24th at the Lowry Hotel, and in Dublin’s Mansion House the following day (May 25th). Chris and Andrew will be on hand again to make sure no-one misses out. The Manchester event starts at 9.30am and the Dublin one at 9am, and there’ll be free coffee and bacon rolls on hand at both.
If you want to know more about how to achieve growth, boost profits and better serve your customers, please join us at one of these great roadshow events.
Click here to go to our registration form for the Aspect VIA roadshow.
Steve has held leadership roles in Computacenter, EMC, Orange, and most recently as RVP for Hitachi Data Systems, where he was responsible for leading HDS regional restructure and Transformation, succeeding in driving growth and market share.
Steve is passionate about delivering world class Customer Service, Technology and hiring and developing great people. He believes how you engage with your customer defines the success of any business, with the client demanding ease of interaction, when they want it and how they want it.
With a simple view that focusses on these three areas, Aspect is ideally positioned to accelerate its growth and Market share. Steve is working with the EA leadership team to create a plan and vision for Aspect EA that underpins the competitive advantage that the Aspect suite of software provides to its clients.
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