Aspect Receives Frost & Sullivan’s 2016 Global Workforce Optimization Solutions Company of the Year Award

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Aspect has long been known for its industry leading Workforce Management solutions, but until recently, other components of the Workforce Optimization (WFO) portfolio had a much lower profile.  For the past year and a half, we’ve been hard at work enhancing our WFO feature set and going to market as an integrated suite rather than as disparate WFO components.  We are seeing the fruits of our labors pay off in WFO bookings and in industry recognition.  I am pleased to be able to report that Aspect has won this year’s Frost & Sullivan Global Workforce Optimization Solutions Company of the Year Award.  It confirms in an unequivocal way that Aspect has moved into the circle of leaders that has traditionally been occupied by only NICE and Verint.

global workforce optimization company of the yearTo evaluate all of the industry players, Frost & Sullivan uses two primary criteria: (1) Visionary Innovation & Performance and (2) Customer Impact.

Visionary Innovation & Performance includes consideration of the following:

  • Addressing Unmet Needs
  • Visionary Scenarios Through Mega Trends
  • Implementation Best Practices
  • Blue Ocean Strategy
  • Financial Performance

Customer Impact includes the following factors:

  • Price/Performance Value
  • Customer Purchase Experience
  • Customer Ownership Experience
  • Customer Service Experience
  • Brand Equity

This year, Aspect led the pack, placing well ahead of the others in the upper right hand quadrant of the Frost & Sullivan Decision Matrix.  In discussing their methodology for scoring Aspect so highly, Frost & Sullivan cited many differentiating factors such as the new Aspect WFO icon/widget-based web UI, the Aspect Mila chatbot, built-in 256 bit encryption for recording, good ROI and strong WFO financial performance.  View the press release or read the entire report.

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Mike Bourke, SVP & GM Workforce Optimization

Mike Bourke is Aspect’s Senior Vice President and General Manager of Workforce Optimization. Mike is responsible for charting the strategic direction, and continuing the momentum of Aspect’s global workforce optimization suite and continuing the solution’s availability in the Aspect Cloud.
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