Aspect has long been known for its industry leading Workforce Management solutions, but until recently, other components of the Workforce Optimization (WFO) portfolio had a much lower profile. For the past year and a half, we’ve been hard at work enhancing our WFO feature set and going to market as an integrated suite rather than as disparate WFO components. We are seeing the fruits of our labors pay off in WFO bookings and in industry recognition. I am pleased to be able to report that Aspect has won this year’s Frost & Sullivan Global Workforce Optimization Solutions Company of the Year Award. It confirms in an unequivocal way that Aspect has moved into the circle of leaders that has traditionally been occupied by only NICE and Verint.
Visionary Innovation & Performance includes consideration of the following:
- Addressing Unmet Needs
- Visionary Scenarios Through Mega Trends
- Implementation Best Practices
- Blue Ocean Strategy
- Financial Performance
Customer Impact includes the following factors:
- Price/Performance Value
- Customer Purchase Experience
- Customer Ownership Experience
- Customer Service Experience
- Brand Equity
This year, Aspect led the pack, placing well ahead of the others in the upper right hand quadrant of the Frost & Sullivan Decision Matrix. In discussing their methodology for scoring Aspect so highly, Frost & Sullivan cited many differentiating factors such as the new Aspect WFO icon/widget-based web UI, the Aspect Mila chatbot, built-in 256 bit encryption for recording, good ROI and strong WFO financial performance. View the press release or read the entire report.