Healthcare Reform? It’s (Still) Debatable


A very wise person I know recently said, “The healthcare system in the US is designed to fix problems after they occur. With few exceptions, patients are accustomed to waiting until something is really painful, bloody, or non-functioning before they seek medical attention.” 

 Speaking of which… …

Social Business Myth Busting


Mark Fidelman posted a smart piece last week on the importance of sound social business strategies. His piece focuses on moving from social media tactics to evolving a social media strategy that is broader than just establishing a social media policy and having a corporate …

Are You Really Engaging Your Customers?


Just came back from the Gartner Customer 360 Summit and there are definitely a lot of great things happening within our industry that are going to help us deliver exceptional customer experiences!  There were several key trends discussed that will shape business decisions and investments …