Global Communications Leaders Join Forces to Clear UC Interoperability Hurdles

The movement to respond assertively to an industry challenge that has hindered widespread unified communications adoption recently took a bold step forward. The newly formed Unified Communications Interoperability Forum (UCIF) alliance of key technology leaders represents an organized, intensified focus on enabling standards-based, inter-vendor unified communications interoperability. With an expanding roster of supporting member companies, the potential for change is reaching critical mass.

Corporate IT leaders and others responsible for new technology investments have had many reasons to put new infrastructure expenditures on hold. Budget dollars have simply been too scarce in the lean economy of the past two years to overlook interoperability concerns. But just as companies’ interest in unified communications’ potential to improve productivity and efficiencies has grown, so has their restlessness for access to the business value of the technology’s capabilities.

The UCIF promises to help the industry break free of lingering restraints. The alliance is pursuing an agenda that will benefit both customers and vendors. By identifying common customer scenarios and leveraging existing industry standards, they’ll be able to resolve interoperability issues that have slowed the momentum of adoption and deployment of unified communications. UCIF members will also benefit from simpler, more cost-effective multi-lateral testing capabilities that replace ad hoc interoperability testing.

As a company that holds a long-standing position that strongly favors developing solutions using standards-based technology, Aspect welcomed the opportunity to join UCIF. Actively working with other like-minded members, we expect to play a continuing role in helping customers fully leverage unified communications through application integration. Our ultimate goal is to help focus our customers’ efforts on deploying new technology that will deliver the greatest benefits, without investing valuable budget and resources in making technology interoperate. With the collective efforts of UCIF members, the market will benefit from faster availability of interoperable UC solutions.

How can your organization benefit from UCIF efforts?

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