http://blogs.aspect.com/2009/11/17/surveying-the-market-bridging-the-enterprise-and-contact-centers/ Views from industry luminaries Gary Barnett, Roger Sumner and Jim Mitchell. Mon, 08 Mar 2010 15:11:00 -0800 http://wordpress.org/?v=2.8.5 hourly 1 http://blogs.aspect.com/2009/11/17/surveying-the-market-bridging-the-enterprise-and-contact-centers/comment-page-1/#comment-3110 Hyoun Park Tue, 17 Nov 2009 21:37:51 +0000 http://blogs.aspect.com/?p=571#comment-3110 Enterprise communications, both on the landline and wireless are increasingly about two things: software applications and customization. I'm just wondering why the other 48% of contact centers are willing to give up market share, since UC is a big competitive advantage from a collaborative perspective. Enterprise communications, both on the landline and wireless are increasingly about two things: software applications and customization. I’m just wondering why the other 48% of contact centers are willing to give up market share, since UC is a big competitive advantage from a collaborative perspective.

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