Bringing Clarity to Unified Communications Implementations
Author: Kevin Schwartz, EVP, Aspect Global Professional ServicesToday marks an exciting day in Aspect’s history as we [officially launch] our new unified communications (UC) services and systems integration practice. We’re particularly proud of this new offering because it will allow us to help our customers turn the potential of unified communications into real business results: enhanced knowledge worker productivity and improved business processes.
We’re seeing that many of our customers are either in the process of developing their unified communications strategies, or are in the beginning stages of their implementations. Because UC touches so many diverse and siloed technologies and processes throughout the enterprise, we expect that many companies will experience some bumps in the road as they translate their UC strategies into actionable plans. They could potentially encounter challenges around where to start, what specific functionality to deploy, where can they seen the most bang for their buck, and the most efficient way to roll out the plan.
These new unified communications services are designed specifically to help with these challenges. They are focused on addressing aspects of the UC rollout ranging from strategy, planning and architecture to implementation and integration across the enterprise and in the contact center of key UC-related applications, including Microsoft Office Communications Server (OCS).
Have you run into any of these challenges during your UC rollout?
Author: Aspect
Catergories: Customer Service/Consumer Demands, Unified Solutions, Unified Communications
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